Otikos Publishing House sells physical books through our online store. Books ordered through our print-on-demand service are printed and shipped directly to you by our fulfillment partner, Lulu. Otikos remains your point of contact for questions or problems with your order.

Production and Shipment

Our books are printed after you place your order. Orders generally ship within 5–10 business days after we receive your completed order and payment authorization, unless a different shipment period is stated before purchase. Business days are Monday through Friday, excluding public holidays.

Production time is separate from shipping transit time. Selecting a faster shipping service does not shorten the time required to print and prepare your book.

Shipping Destinations and Charges

Available shipping destinations, methods, and charges are displayed at checkout before you complete your purchase. Availability depends on your delivery address and the items ordered.

Delivery Estimates and Tracking

Delivery time depends on your destination and the shipping method selected at checkout. Shipping transit estimates begin when the carrier receives your package, not when you place your order. Estimated delivery dates are not guaranteed.

We will send you a shipment notification when your order ships, including tracking information when available. Tracking updates may not appear immediately after the notification.

Delays Before Shipment

If we learn that your order cannot ship within the stated shipment period, we will notify you by email before that period expires. We will provide a revised shipment date, if available, and give you the choice of accepting the delay or canceling the unshipped order for a full refund.

Our notice will explain how and when to respond. If you do not affirmatively agree to the revised shipment date by the deadline in our notice, we will cancel the unshipped order and issue a refund.

For a completely unshipped order canceled because of a shipment delay, we will refund the full amount paid, including shipping charges and applicable taxes. We will process the refund to your original payment method within seven working days of cancellation. Your payment provider may require additional time to display the credit.

Missing, Damaged, Defective, or Incorrect Books

Please contact us through our website’s Contact page if:

• Your order has not arrived after its estimated delivery period.

• Your book arrives damaged or has a printing or binding defect.

• You receive the wrong book or an incomplete order.

Include your order number and a description of the problem. For damaged, defective, or incorrect items, photographs of the book and packaging can help us resolve the issue. Please retain the packaging while we review your request.

We will investigate the problem and, for verified shipping losses, transit damage, printing defects, or fulfillment errors, arrange a replacement at no additional cost or provide an appropriate refund. If a return is necessary, we will provide instructions and cover the return shipping cost. Please contact us before returning an item.

Shipping Addresses and Order Changes

Please review your shipping address carefully before completing your purchase. If you notice an error, contact us immediately. We will try to accommodate corrections, but changes or cancellations may not be possible once an order enters production or ships. This does not limit the shipment-delay cancellation rights described above.

If a package is returned because the address provided was incorrect or incomplete, we will contact you about the available options. Any additional charge for reshipping will be disclosed and must be accepted before we arrange another shipment.

Contact Us

For help with shipping or delivery, please use the Contact page on our website. Include your order number so we can locate your purchase and assist you promptly.