Effective date: 10/15/2026

We want you to be satisfied with your purchase from Otikos Publishing House. If there is a problem with your order—or you decide a book is not right for you—please contact us so we can help.

Returns of Physical Books

Our books are printed to order. We do not accept returns or offer refunds solely because you change your mind after an order enters production.

This does not affect our handling of damaged, defective, incorrect, or missing orders, shipment-delay cancellations, or your rights under applicable law.

If there is a problem with your purchase, contact Otikos through the Contact page at otikospress.com. Include your order number, a description of the problem, and photographs where helpful. We will investigate and arrange an appropriate replacement or refund.

Please do not send books to Lulu or to the return address printed on your package unless we specifically instruct you to do so. An address printed on a shipping label is not authorization for a customer return.

To request a return, use the Contact page at otikospress.com and include your order number. We will provide return instructions regarding return postage. Please send the book within 14 days after receiving those instructions.

For an accepted return, we will replace defective or damage product, or refund the book’s purchase price and applicable sales tax, as the circumstances require. Original shipping charges are not refundable. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Books

If your book arrives damaged, has a printing or binding defect, or is not the item you ordered, please contact us promptly. Include your order number and a description of the problem. Photographs of the book and packaging are helpful when available.

We will offer a replacement at no additional cost or a refund for the affected item, including applicable taxes and its original shipping charge. If a return is necessary, we will provide prepaid return shipping or arrange another no-cost solution.

You do not need to pay return postage to correct our error or a verified production or shipping problem.

Missing Orders and Shipment Delays

If your order has not arrived after its estimated delivery period, contact us so we can investigate. For a verified shipping loss, we will offer a replacement at no additional cost or a refund of the amount paid for the missing items, including applicable taxes and shipping charges.

If we cannot ship your order within the stated shipment period, we will follow the notification, cancellation, and refund procedures in our Shipping Policy.

Cancellations Before Shipment

Contact us immediately if you wish to cancel an order. We will cancel and issue a full refund if we can stop fulfillment before production begins.

Because print-on-demand books enter production after ordering, ordinary cancellation requests may not be possible once production has started. This does not limit cancellation rights arising from shipment delays or applicable law.

Digital Publications

If we offer digital publications, you may request a refund within 30 days of purchase if the file has not been downloaded or accessed.

If a digital publication is defective, inaccessible, or materially different from its description, contact us. We will help resolve the problem, provide a working replacement, or issue a refund if we cannot resolve it. An accidental duplicate purchase of the same digital publication is also eligible for a refund.

Refund Processing

We will process approved refunds to the original payment method within seven working days after receiving the returned item or, when no return is required, after approving the refund.

We will notify you when the refund has been processed. Your bank or payment provider may take additional time to display the credit. Refunds required under our Shipping Policy will follow the deadlines stated there.

Purchases Through Other Sellers

This policy applies to purchases made directly through otikospress.com. If you purchased an Otikos publication through another retailer, please contact that seller about its return and refund procedures.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable law.

Contact Us

To request a return, replacement, cancellation, or refund, use the Contact page at otikospress.com. Please include your order number and a brief explanation of your request.